Refund policy
Returns are accepted only with prior approval. To be eligible for a return, items must be returned in their original condition, unused, unwound, unwashed, and with all original tags and packaging attached.
Return requests must be made within 14 days of delivery. Once your return is approved, you will be responsible for shipping the item back to us. Original shipping costs are not refundable.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@paintedskein.com.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Custom orders
- Special orders
- Gift cards
- Sale or clearance items
- Items that have been used, wound, washed, damaged, or altered
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged or incorrect item, contact us as soon as possible so we can make it right.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@paintedskein.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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